Brian Coombes, President of the Chilliwack Economic Partners Corporation (CEPCO), has been a loyal client of Myriad Technologies for over two decades. As a key decision-maker in one of Chilliwack’s leading organizations, Brian shares his firsthand experience working with Myriad Technologies and why he continues to trust their IT expertise.
Transcript of Brian’s Testimonial
Tell us about yourself, your business, and how long have you known or worked with Myriad?
My name is Brian Coombes. I’m the president of the Chilliwack Economic Partners Corporation, or CEPCO. We’ve been working with Myriad for well over 20 years.
In today’s digital world with cybersecurity issues, what worried you the most before working with Myriad, and how has Myriad helped solve that?
We’re very confident in the fact that Myriad is a specialist in cybersecurity. And in this day and age, we know that the future really relies on that. Because of the type of organization we are, we really rely on Myriad to make sure that our servers are secure, our emails are secure, and we’re not dealing with any of the challenges that affect businesses in this day and age with cybersecurity. Myriad’s excellent at providing that support.
What is your experience with Myriad when it comes to service speed, reliability, responsiveness, and quality of support?
Without question, we never have to worry about slow response times with Myriad. If we have an issue, we let them know, and we hear from them within minutes. Sometimes, if it’s not minutes, it’s certainly within 10 to 15 minutes. Ammar or his team shows up on time, and they’re here. On top of that, Ammar likes to show up unannounced and just ask if everybody’s happy, and we really appreciate that level of support.
What advice would you give to someone considering a partnership with Myriad Technologies?
I think there’s, you know, from looking at your options type of thing, obviously companies out there provide IT support. I don’t have experience with other companies because, like I said, CEP Co. has worked with Myriad for over 20 years, so we’ve never had any reason to change.Certainly, I think that’s testimony to the quality of support and service that they provide. We’ve been happy for that long, and I would say that’s something to consider if you’re thinking about Myriad as well.
How confident are you in Myriads’s ability to handle your business’s future needs and growth?
We’re confident in working with Myriad now and into the future. There’s no reason for us to change, and I certainly feel that Ammar has brought a good team around him. As he’s grown, they’re able to continue providing the same level of support that he has provided as a small company. I’d say we’re happy to continue.
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