Suzanne Durnan, owner of Simplified Financial, has worked with Myriad Technologies for over six years. She shares how Myriad’s support and cybersecurity services have helped her business, particularly in managing sensitive financial  information.

Transcript of Suzanne’s Testimonial

Tell us about yourself, your business, and how long have you known or worked with Myriad?

My name is Suzanne Durnan, and I own Simplified Financial. I’ve been an insurance advisor for over 33 years. I have a staff of three other people, including myself four. And I’ve known Myriad for over six years.

Can you give us an example of a bad day turned into a good one with Myriad’s team help?

Recently, we switched from one provider to another for our internet, and it was a nightmare from the start. Whether it was a weekend, evening, or morning, anytime, Myriad was always here for me, helping every member of my team, including myself. Eventually, we got everything sorted with no sleepless nights.

In today’s digital world with cybersecurity issues, what worried you the most before working with Myriad, and how has Myriad helped solve that?

Cybersecurity is extremely important to me and my team. We handle all financial and medical information for our clients, and my biggest concern was that this information could get infiltrated or broken into. It was always a concern for me, and previous providers were not able to help. When I found Myriad, they were able to give me peace of mind, knowing that this was taken care of. 

Myriad came with the experience already in hand and walked me and my team through it. Since then, I have no concerns or worries about cybersecurity or any issues with my setup here.

What is your experience with Myriad when it comes to service speed, reliability, responsiveness, and quality of support?

In the past, when I would call another provider, it would take days, if not weeks, to get a reply. With Myriad, it’s simply a text or phone call to their office or Ammar himself, and I get an immediate reply. Whatever is needed gets taken care of right away, and often they can just remote in, saving a lot of time for us. This has made my team and I much happier. We’re very happy with the service they provide. It’s top-notch, and I’m a big believer in providing extremely good service to my clients, and I appreciate that I get that back from Ammar and his team

What advice would you give to someone considering a partnership with Myriad Technologies?

Partnering with Myriad is probably the smartest thing anyone can do. I know my strengths and weaknesses, and I know where I need help. Ammar and his team fill the gaps where I’m at my weakest. I have no problem recommending them to any of my friends. In fact, I often mention Myriad to colleagues in my industry. The peace of mind that comes with having someone who takes care of all those behind-the-scenes situations is worth its weight in gold. I’m very appreciative of them

How confident are you in Myriads’s ability to handle your business’s future needs and growth?

I have the utmost confidence in staying with Ammar and his team at Myriad. I can’t see myself going anywhere else. They’ve absolutely been there for me whenever I’ve needed them, and I have no problem offering that recommendation to others.

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