System Administrator - Tier 2/3 Support

Job description

About the Company:

We are an independently held full-service technology, sales, and creative design company headquartered in Chilliwack, British Columbia, Canada. We are a small team that works together collectively, harnessing the energy of designers, programmers, technologists, and thinkers to bring innovative solutions to your organization.

Position Description:

Under the direction of the Director, you will fulfill the day-to-day requirements in our outsourced IT function. Some of the routine duties would involve performing desktop and user support (software and hardware) for our clients in the Fraser Valley; providing network support, installation and troubleshooting; maintaining inventory control; performing wireless LAN maintenance; and providing Windows Active Directory user maintenance service including Exchange Mailboxes and file server.

Myriad Information Technology Solutions is looking for a System Administrator – Tier 2/3 Support to add to our growing technical team in Chilliwack providing remote and onsite technical support to all clients at various support levels.
• Assist with establishing project scope and design workflow solutions for our clients while ensuring client satisfaction during the entire process
• Assist in the creation and vetting of Statements of Work, as well as other pre-sales activities
• Participate and lead whiteboarding and design sessions with clients
• Troubleshooting of varied issues in remote desktop environments, virtual servers
• Design new Windows and Linux virtual environments, with the creation of new application servers, SQL databases, AD servers and Web Servers.
• Planning and executing the migration of server environments from physical and virtual to virtual
• Planning and executing O365, G Suite and other services migrations

• Creating and managing tickets, managing IT-related alerts and notifications
• Act as the final point of internal escalation

Demonstrate Team Leadership abilities and lead by example in areas such as:

• Creating, Documenting processes and best practices for new products and technologies
• Mentor and create documentation/knowledge base articles for Level 1 and 2 support to allow them to successfully complete routine tasks and troubleshoot the infrastructure under management.
• Coordinating the work for other team members
• Continuous improvements for System Architects’ products, processes and client environments

Technical Skill Requirements:

• Excellent knowledge and experience with Windows Server 2012R2-2022
• Good knowledge and experience with MS Hyper-V, VMware and other hypervisors
• Take care of the management of the private cloud and ensure the proper functioning of data backups of all servers
• Excellent knowledge and experience with Windows Desktop OS
• Knowledge and experience with backup technologies such as Windows Server Backup, VEEAM
• Excellent knowledge of Firewall and VPN Solutions
• Knowledge of Synology NAS devices
• Excellent knowledge of Windows Remote Desktop Services
• Implementing and managing security solutions to ensure the safety of clients’ systems and information.
• Examining the management controls within infrastructure and business applications (IT audits).
• Completing and scheduling ticket requests and managing daily time entries.
• Contributing to client business development, spotting new opportunities, and enhancing relationships.
• Addressing emergency and after-hours tickets when required.
• Experience with configuring and managing network infrastructure including, Ubiquiti, CISCO and Fortinet devices.
• Have at least 5 years of experience in a highly technical role, including system administration.

Additional Technical Skills would also be beneficial:

• Experience working with ticketing systems, RMMs and asset tracking systems
• Knowledge and experience with PHP, HTML and WordPress
• Knowledge about VMware Horizon, Azure Active Directory, AWS, Hyperconverged
• Knowledge of VOIP concepts
• Knowledge of CCTV and NVR Systems
• Knowledge of Managed IT Services concepts
• Knowledge of Process Frameworks

General Skills:

• Excellent verbal and written English communication skills, including the ability to communicate effectively with both IT and business personnel.
• Demonstrated ability to prioritize tasks and resolve problems in a timely manner
• Ability to multi-task and work in a fast-paced and stressful environment
• Desire to learn and take on new responsibilities
• Strong attention to detail
• Valid driver’s license

Benefits:

• Extended health care
• Vision care
• Dental care
• Vacation & paid time off
• Education reimbursement
• Company events & social hours

– All offers are subject to the satisfactory completion of a police criminal record check.
*We would like to thank all candidates. However, only those selected for an interview will be contacted.*

Job Types: Full-time
Location:  Local only, Chilliwack, BC, Canada

If you see yourself as a good fit for this position, we would like to meet you! Please fill out the form below.